German Customer Success Onboarding Manager - Amsterdam

Bynder goes far beyond managing digital assets. The digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.

With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, Bynder is the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses.

Bynder’s 500+ employees, known as ‘Byndies’, together constitute the world’s most extensive pool of digital asset management expertise. Bynder enables more than 1.7M users across more than 3,700 organizations, including Spotify, Puma, Five Guys and Icelandair.

Founded in 2013, Bynder has eight offices around the globe, including the Netherlands, USA, Spain, UK, Australia and UAE. The company is backed by Insight Partners.

Job description

We are looking for a dedicated German speaking Customer Success Onboarding Manager to ensure a smooth and seamless onboarding experience for Bynder’s new customers. You will be responsible for implementing all contract deliverables, managing timelines, and setting our customers up for long-term success. You consult on Bynder best practises, do project management, and are the technical point of contact during the entire customer onboarding phase.

As Customer Success Onboarding Manager you have a great mix of people skills and technical aptitude. You are able to translate a customer’s wishes into a strong system setup that the customer can use with maximum satisfaction. You are a professional project manager who can demonstrate Bynder’s value quickly, and you are a strong product consultant who empowers the customer team to become Bynder champions.

At Bynder we deliver the best customer onboarding experience in the industry. You fit the role of Customer Success Onboarding Manager well if you are highly customer focused, flexible, and results driven. You can manage multiple projects at once and keep deadlines, you can deal with different types of customers, you have a keen eye for detail, and are able to accurately distinguish between major and minor challenges.

What will you do:

  • Manage the timely and complete implementation of the Bynder suite
  • Consult and advise the customer on asset bank taxonomy and metadata structures, workflows and use cases, and Bynder business processes
  • Identify and act on opportunities to optimize MarCom processes and change management
  • Act as the customer’s voice to our Product Team, presenting technical issues and improvement requests
  • Be the Bynder use case and technical expert for Sales and Customer Success

What you have:

  • You are a fluent in German and English
  • You have relevant professional experience in project management, technical implementation, and/or consultancy; preferably in digital industries. Understanding of experience with API and integrations is a huge plus. Experience with professional-level video editing will help you out as well
  • You have a Bachelor’s or Master’s level of critical thinking
  • You have great organisation skills
  • You have strong affinity with tech, affinity with video editing software is a big plus
  • You are comfortable in front of groups
  • You are willing to travel
  • You have the ability to learn on the fly and can manage your own time effectively
  • You are an excellent oral and written communicator
  • You can explain complex technical concepts in simple terms.

Competencies:

Action-oriented: You can act on a minimum amount of information and can push yourself and others to accomplish successes. You are seen as energetic and you enjoy working smart

Customer focus: You act in a customer’s best interest and want to exceed their expectations

Drive for results: You constantly want to get better and are consistently seen as a top performer

Learning on the fly: You enjoy new challenges and learn quickly. You are seen as someone who is actively involved in finding solutions and do not need someone to hold your hand

Managing & Organizing: You set clear goals and track their progress. You know how to use the right resources to get things done. Managing multiple projects is second nature for you

Interpersonal savvy: You like working with all types of people. You are good at diffusing tense situations and handling escalations and are open to give and receive feedback

What we have:

  • Challenging and inspiring work environment
  • Flat hierarchy where your voice will be truly heard
  • Opportunity to initiate your own projects
  • Experienced team which is ready to welcome you anytime
  • Unlimited vacation policy
  • Competitive monthly compensation
  • Apple gear
  • Flexible work hours
  • Pension
  • Drinks at the Bynder Bar :-)

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