Associate Customer Success Manager - Boston
Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive.
With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses.
Join our global team of 600+ ‘Byndies’ and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.7M users across 4,000+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in eight offices worldwide, Bynder offers a dynamic environment where you can make a real impact.
Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team.
Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As an Associate Customer Success Manager you will be responsible for the product and partnership success of Bynder's customers at scale. You will interact with customers regularly to drive adoption, provide awareness to all available Bynder resources, ensure on-time subscription renewals, and uncover growth opportunities. The Associate Customer Success Manager is responsible for all aspects of client account success, including training, adoption, retention, growth and advocacy - all done at scale utilizing tool automation. The Associate Customer Success Manager is the primary point of contact for escalations and is responsible for working in tandem with a team of Account Owners, Managers, Executives, and other cross-functional teams as needed to meet customer and Bynder leadership expectation
The ideal candidate:
Is highly self-motivated and passionate about learning in a fast-paced environment
Possesses excellent communication skills and has a strong propensity for organization and relationship building
Enjoys working cross-functionally and collaborating in a team environment
Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously
What you will do:
Work with customers to ensure adoption, retention, expansion, advocacy and overall success
Ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their platform is optimized for maximum value
Strive to increase product adoption, retention and overall customer satisfaction
Develop and execute on account / success plans
Regularly engage customers on operational reviews to evaluate needs and direction
Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows
What you bring:
1-3 years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
Strong communication skills, both written and spoken
Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
Basic understanding of customer service principles and hybrid observability principles
Ability to follow structured process and information entry
The ability to work in a fast-paced dynamic environment during tremendous growth
Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
Excellent organizational, prioritization, and time management skills
Experience with other DAM technologies a plus
Proficient in SalesForce, Microsoft Office Suite, and Google Suite (Catalyst a plus)
What we offer:
Our beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business but we don’t believe Byndies must be in the office to crush their goals. A hybrid approach creates the best balance. If Byndies feel they are more productive in their home office, they can choose to work in that environment -- in the office or work in a combination of the two.
Benefits and Perks:
Fun, casual work environment
Flexible vacation policy
401(k) - dollar for dollar match up to 6%
Commuter benefits
Referral bonus plans
Fully stocked kitchen
Room to advance in a high-growth tech company
Competitive compensation
Our Commitment:
Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.
Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.
All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V
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